Shoretel and IBM Join Forces on Unified Communications and Collaboration

ShoreTel has announced that it is working with IBM to integrate ShoreTel’s distributed unified communications solutions with IBM’s unified communications and collaboration platform, IBM Lotus Sametime. The plug-in will allow joint customers to access ShoreTel’s powerful distributed IP telephony features from within their IBM Lotus Sametime application, providing greater freedom to choose the right communications to optimise their business processes.

“We are very excited to be adding ShoreTel to our growing ecosystem of unified communications and collaboration Business Partners,” said Bruce Morse, vice president of unified communications and collaboration, IBM. “Their leading telephony expertise, particularly in the area of small-to-medium-sized businesses, is key in offering customers greater choice and flexibility in unified communications decisions. Working with ShoreTel, we will enable customers to seamlessly add vital capabilities for voice communications, collaboration and productivity to their IBM-powered business processes.”

“Our relationship with IBM is another important step in our commitment to help enterprises easily integrate all the collaborative and productivity benefits of our distributed unified communications solutions into their existing business processes,” said Mark Arman, vice president of business development at ShoreTel. “Our joint customers will also benefit from two renowned service organisations with the resources, commitment, and track record to ensure an optimal experience even as our capabilities continue to evolve over the years.”