OpenScape Cloud Contact Center is based on the Software-as-a-Service (SaaS) contact centre platform from inContact (NASDAQ: SAAS), the leading provider of on-demand contact centre software and agent optimisation tools. OpenScape Cloud Contact Center is designed to simplify the agent interface, streamline contact centre management and improve the customer experience, all at a lower Total Cost of Ownership (TCO) than premise-based solutions. It allows companies to easily add part-time, temporary or seasonal agents to their existing contact centre, giving them ultimate flexibility in day-to-day operations. Hosted in inContact’s best-in-class data centres, OpenScape Cloud Contact Center offers the reliability and security of a private cloud but with more flexible, yet affordable deployment options.
Scott McDonald, Global Vice President of Contact Centres at Siemens Enterprise Communications, commented, “We are excited to announce the availability of OpenScape Cloud Contact Center into the UK. The proposition of increased flexibility and scalability, higher productivity levels and also the lowered cost of delivering service is resonating strongly with organisations, especially within the current economic conditions. With the availability of our OpenScape Cloud Contact Center proposition, we have the most comprehensive contact centre portfolio in the market today.”
Paul Jarman, CEO, inContact, commented: “With Gartner projecting that 75% of customer service centres are expected to use some SaaS applications in their contact centre solution by 2013[1], it is clear that there is a market opportunity for UK contact centres to embrace the cloud. We are excited to extend our partnership to the UK with Siemens Enterprise Communications to capitalise on this opportunity with a recognised leader in the market.”