Anglian Water’s proposed converged IP network will enable the company to benefit from significant cost savings, particularly by reducing call costs across more than 20 regional sites. The new infrastructure has the potential to provide additional collaborative technologies, such as web and video conferencing which will increase the efficiency of working practices and reduce employee travel requirements. Anglian Water will also be able to use its new network to enhance security by streaming CCTV footage between its remote regional sites and central headquarters.
“By looking at the current market trends, it was clear that we need to embrace the cost and flexibility benefits that come with a converged IP network infrastructure,” said Paul Saunders, IS Sourcing Manager at Anglian Water. “Siemens’ expertise and experience in delivering a highly comprehensive and competitive managed service, as well as being able to source a range of fixed line telecommunications carriers and services, convinced us to select them as our preferred communications partner.”
In addition to reducing costs, the implementation will enable Anglian Water to optimise its call centre facility and enhance customer service by providing interactive channels of communication, such as web chat, email and customer self service. These new services will ensure that Anglian Water remains flexible and responsive to customer needs and increases the company’s ability to resolve queries at the first point of contact.
“Anglian Water’s proposed IP network infrastructure promises to deliver tangible benefits to the organisation and its customers,” said Andy Powell, Head of Solutions and Services at Siemens Communications. “We have proven expertise in the management and integration of voice and data networks, which has enabled us to deliver an approach that perfectly matches Anglian Water’s expanding communication requirements.”