The Technology Implementation Project of the Year category was open to any company that has implemented a technical project to aid or assist in the sales process. After beating a strong field to make the judges shortlist, siptel narrowly missed out on the night to global giant Office Depot, with its UK operation picking up the award for the Implementation Project of the Year.
“We were delighted to make the shortlist, and although we’re disappointed not to win, it’s fantastic for the team to pick up the runner’s up place in this award, and we’re proud of what we’ve achieved over a relatively short period of time.” said Steve Rasmussen, Director and Co-Founder at siptel. “I’m pleased that an SME like ours has been recognised amongst some well known national companies for delivering an excellent solution to TUI Travel. It was always going to be tough being considered for this award when up against huge companies like Office Depot UK, but it’s a real achievement, and I hope that we have inspired other SME’s to follow in the same footsteps.”
Judges of the award were looking for examples of excellent customer response, business planning and financial growth that were directly linked to the technology implementation itself. In addition to these criteria, siptel also had to demonstrate that it had achieved and exceeded the objectives laid out to TUI Travel in its original project planning.
The Technology Implementation Project of the Year project that siptel entered for the award told of its success delivering an innovative solution for TUI Travel, that helped the innovative and successful international leisure travel group reduce its call centre support costs and improve its existing Cisco equipment. In fact, siptel has been working with TUI Travel for a number of years on a variety of projects, but it was the 3rd phase of the project within the call centre that saw siptel’s innovative solution ‘push the boundaries of technology’ that the judges acknowledged.