SLAs for SMEs

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Easynet Connect upgrades SLAs across entire access portfolio

Easynet Connect today announced a new set of Service Level Agreements (SLAs) for its small business customers which will entitle them to the same strict levels of service previously only available to large enterprises.

The move means that all Easynet Connect customers will be given increased peace of mind about the stability of their broadband connections thanks to additional guarantees on packet loss (the proportion of data which needs to be re-sent) and latency (the time taken to transfer data) on their network. These two factors are crucial to the successful deployment of services such as VoIP, SIP trunking and cloud applications, all of which are becoming increasingly important to small businesses in the UK.

Easynet is the first provider in the UK to offer this level of SLA across its entire portfolio of internet access products. The new SLAs will apply to both new and existing customers, providing Easynet Connect’s entire client-base with extra reassurance on top of the market-leading customer service they already receive (including a 24×7, UK-based contact centre). In addition to packet loss and latency guarantees, each product will also offer customers a guaranteed fix-time if their network experiences problems.

Andy Horn, general manager of Easynet Connect, commented: “This move is proof of the confidence we have in the quality of our products and services, and will give our customers extra peace of mind that their network will run smoothly. More and more businesses now realise that the headline speeds offered by many providers are in fact not the most important factor in selecting a broadband connection. When deciding on an access provider SMEs must look at the different services they are trying to enable, and take into account factors such as packet loss and latency”.