The managed service provider is now driving ahead with ambitious growth plans. With both organic and acquisitive expansion on the roadmap, Paul’s role is key to supporting and delivering the Solar growth strategy.
Paul will lead service delivery, technical operations and customer relations, with responsibility for one of the largest divisions of the business, championing exceptional service delivery, focusing on ITIL and ISO20000, the international standards for IT service management.
Paul has almost three decades of experience. His previous positions include Chief Technical Officer in the Royal Corps of Signals (the Information Technology and Communications branch of the Army), Director of Voice at GCI, and, latterly, Chief Technical Officer at 7 Technologies Group.
John Whitty, CEO of Solar Communications, said:
“Customer focus and service delivery is the cornerstone of our business, so I am delighted to welcome Paul into the fold. Not only is Paul a proven customer-focussed leader with an outstanding track record for delivery, he knows the importance of service and communication in the most mission-critical of environments.
“Paul’s experience is second-to-none and is essential in a sector where customers’ needs can change so quickly. It is no longer enough to focus on products and innovation – customer experience is now a true differentiator in a competitive marketplace. We are growing a business that champions the customer in every department and every touch point.”