Solar Communications, a ShoreTel partner, will offer its customers the new ShoreTel Connect advanced unified communications (UC) platform from June 2016.
Solar is a long-standing partner of ShoreTel and has held platinum partner status in the ShoreTel Circle of Excellence for the last seven years.
To bring ShoreTel Connect to the market, Solar Communications has launched a comprehensive business readiness programme, which includes a ‘Connect advanced UC’ assessment tool and training for Solar technical staff to upgrade, manage and support Connect. Solar has also developed new documentation and training packages for customers prior to, during and post implementation, to ensure a seamless migration to the new platform.
The support for ShoreTel advanced UC also opens up new opportunities for Solar customers working within a Microsoft environment, offering enhanced integration with Microsoft Skype for Business, allowing users to dial contacts, execute conference calls, transfer calls, access their voicemail, view and set presence information — and control all ShoreTel preferences such as call routing directly from Skype for Business.
John Whitty, CEO, Solar Communications, comments: “ShoreTel’s latest offering is a significant advancement in business communications, with the flexibility to design a communications approach that is completely fit for purpose and enabling customers to turn their PBX into a fully integrated business communications solution including the direct integration to Skype for Business and other business packages such as Salesforce. At Solar, we’ve spent a lot of time interrogating and testing the new software in multiple environments and ensuring we have the right process for a smooth and seamless upgrade path for customers.
“A number of Solar clients are already using Connect, so at the time of launch we will be ready to deliver the solution quickly, professionally, and with minimal disruption. Customer service is key to Solar’s offering, so beyond implementation we will continue to work with our customers at every stage, with training and ongoing support as standard.”