Sony Ericsson made a brief comment on the withdrawal of the Sony Ericsson Aino from Fones 4 U and Carphone Warehouse stores, reported on Mobile Business last week.
A spokesperson from Sony Ericsson stated: “Sony Ericsson in the UK confirms that it is aware of a reported software issue regarding the Aino handset and using the touchscreen interface in particular.
“We are working as quickly as we can to solve it. Aino is still on sale in the UK and this issue affects only a very small number of handsets.”
Sony Ericsson’s Satio was pulled off the shelves by both Carphone Warehouse and Phones 4U last week. The move comes as a fault with the phone has caused high returns to the stores.
The withdrawal is temporary, pending a fix to the fault in Satio that causes the handset to switch off when certain applications are selected by the user.
Carphone Warehouse said in a staemet on the Sony Satio recall: “From time to time we experience issues with new handsets, and their software, which may result in a customer experience that is below our usually high standards. We want customers to have complete confidence and satisfaction in the handsets they buy from us, which is why we have temporarily withdrawn the Sony Ericsson Satio from sale. We are working closely with Sony Ericsson to restock the Satio phone as soon as possible and will offer any customer who returns a faulty Satio an exchange of phone.”
The news that mobile retailers have withdrawn the Sony Ericsson Satio handset from sale has illustrated the growing difficulty for mobile handset manufacturers to produce devices that are bug free, commented system and device testing company, Fanfare.
In recent months, both RIM and Nokia have faced similar problems of quality with the Storm and N97 handsets respectively.