Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound or outbound calls.
The new offering is primarily based around Enghouse Interactive’s Proteus call management and call accounting software, which allows organisations to run comparisons of rate plans from multiple providers to ensure they are on the right plan for their type of usage and that it is working optimally for them. The advanced Proteus software not only provides reports that give a detailed view of an organisation’s call traffic, it can also monitor the organisation’s use of long distance or toll-based services to protect against internal and external fraud.
Joe Jestico, Head of Business Development, Storacall says: “We are witnessing growing demand in the marketplace from businesses for an integrated solution that enables them to exert greater control over the calls they are making and receiving. Positive customer engagement is seen as a key differentiator by a growing number of organisations today but in delivering it, they need to ensure they address their potential pain points by ensuring they manage call quality and agent performance efficiently and keep costs under tight control. We were quick to see how Proteus enhanced by our own call recording capability would allow us to deliver this for them, while also helping drive up agent productivity and ensure call compliance.
“We see a very large potential market for this solution. Any organisation that wants a snapshot of how their business, and more specifically their customer-facing teams, are performing at any given time could also potentially benefit from it, as could any company wanting an overview perspective on what its customers are currently saying and doing.”