The application helps businesses ensure that agents are provided with the right information at the right time in a call to support the customer service or sales activity. The vendor says synTelate can increase revenues by supporting agents during inbound and outbound calls and has been compliance tested by Avaya for compatibility with: IP Office 3.0 and IP Office 3.1.
“The completion of synTelate® compliance testing with Avaya IP Office enhances our product offering to the small and medium sized organisations,” comments Kevin Clark, CEO synTelate Corp. “We are delighted to continue to strengthen our relationship with Avaya offering prospective customers high quality, cost effective solutions.”
“Avaya’s objective in working with innovative companies like synTelate Corp is to provide customers with interoperable solutions that can help them solve their most complex business challenges and derive greater value from their communication infrastructure,” said David Sheldon, EMEA Regional Director of the Avaya DevConnect Program.