Tata Communications Transformation Services Limited (TCTSL) is delivering a Network Assessment as a Service (NAaaS) offer and add-on services for Office 365 built under the Skype Operations Framework (SOF) to facilitate digital workspace collaboration. TCTSL will deliver and provide support for Skype for Business deployment models and offer network readiness and support services to Office 365 partners under a white-label agreement.
Since most of the performance issues that surround Universal Communication and Collaboration (UCC) initiatives are attributed to communication networks, early stage assessment from TCTSL will bring relief for operators and managed service providers embarking on UCC platform deployments. To provide the best user experience, NAaaS will help operators and managed service providers take the right first steps in the deployment of their UCC platforms by using TCTSL’s services that apply the Skype Operations Framework (SOF) to assess critical components across applications, networks and endpoints.
Giovanni Mezgec, General Manager, Office Partner Marketing states, “TCTSL’s network assessment offering and support services built under the Skype Operations Framework (SOF) enables it to support Office 365 partners in delivering a multi-faceted approach for the successful deployment of Office 365 and Skype for Business to enterprise customers.”
TCTSL will provide essential and advanced network assessment services using defined parameters within SOF and remediation services, including network infrastructure upgrade and security audit and compliance. TCTS will also offer network assessment as managed services and manage performance issues at a mutually agreed frequency for Office 365 partners.
Sandeep Bhatnagar, CEO of TCTSL noted, “For a distributed and virtual workforce, there is ever-increasing dependency on collaboration platforms. Industry analysts estimate that more than 50% of the team coordination and communication will occur via mobile group’s collaboration apps by 2018. It is a business priority for all enterprises to provide consistent and seamless user experience to enhance employee productivity across devices and locations. Managing real-time communication relies on network quality; the expectations become even higher, when the network infrastructure is used for voice and video connectivity. Our NAaaS offer and support services can help Office 365 and Skype for Business providers leverage our years of experience in complex, carrier grade network management and best practices to maximize and deliver the best results on an enterprise customer’s network.”