Telappliant issues whitepaper to help break down the perceived barriers of VoIP telephony

Dispelling the barriers to switching over to VoIP

Telappliant has published a new whitepaper entitled ‘VoIP telephony for business: Dispelling the perceived barriers to switching’ to help bridge the gap between the perception and reality of using VoIP in a business environment.

According to an independent survey commissioned by Telappliant, 41% of UK businesses are already using VoIP telephony and a further 25% have plans to review and implement VoIP within the next 12 months*. Although savings and organisational efficiencies can be gained quickly through VoIP, the survey also highlights that there are five perceived barriers preventing more businesses from making the switch. These include senior management not understanding the full business benefits of VoIP; the assumption that VoIP is too much effort to deploy or maintain; concerns about audio quality; potential security risks; and the need to wear headsets.

Telappliant’s whitepaper addresses these perceived barriers and offers businesses practical advice on points to consider when switching to VoIP.

Tan Aksoy, Chief Executive Officer at Telappliant, comments, “Most of the barriers to adopting VoIP for business are based on perception rather than fact, and the business benefits far outweigh any potential risks. VoIP has dramatically improved in recent years and voice clarity is on a par with, and often superior to that of a landline. Hosted VoIP telephony systems are quick and easy to set up and virtually maintenance-free. Furthermore headsets are no longer required as lines can be connected to desk phones or mobile devices. VoIP undoubtedly gives businesses greater flexibility in the way they can operate and the savings made will directly impact their bottom line in a positive way.”

Businesses that stand to maximise the benefits of VoIP include those:

where phone bills are a significant overhead

where teams are making a large number of calls to mobile or international numbers

where advanced phone system features such as automatic call distribution will help reduce bottlenecks

where staff require flexible remote or home working, anywhere in the world

where the organisation requires local telephone numbers in various national or International locations.

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