After a 3 year long relationship with Eckoh, Empire Cinemas has decided to switch their supplier to major competitor Telephonetics VIP. Empire will also utilise Telephonetics VIP's state-of-the-art Agent Interface software, seamlessly linking MovieLINE ASR booking service with the new call-centre operation also provided by Telephonetics VIP.
Julian Timm, IT Director at Empire Cinemas states, "Empire prides itself on innovation and customer service. We undertook a careful and detailed evaluation of various alternatives that could meet our demanding requirements both in terms of functionality, service and future expansion. Telephonetics VIP outshone rivals with their sophisticated solution which, although not the lowest cost option, met the stringent needs of our business and our customers.”