“We were approached by a large construction and building materials supplier who needed a call recording system that would capture voice calls, especially to sales managers who are often out of the office and only available via mobile phone.” explains Tony Knight, Group Managing Director of TeleWare Plc. “There were occasions when large orders made via mobile phone were disputed and the company needed a method to prove that an order had been made and by whom but without disruption to the normal communication process,” added Knight.
As part of the TeleWare intelligent Number solution, the optional mobile recording feature allows all calls, to be recorded, date stamped and archived to hard disk. TeleWare intelligent Number provides individual staff members with their own unique telephone number, ensuring that they can be reached on it irrespective of location or network. It provides 'here and now' registration to a virtually limitless number of telephone handsets, - internal, external, fixed or mobile - on any network at any worldwide location. The software runs on a separate server attached to any PBX or IP PBX or can be delivered as a hosted service.
“To our knowledge there is no other solution on the market that is able to provide this feature for both fixed and mobile telephone calls within the same system and we are currently in trials with a number of potential customers who have similar requirements,” Knight comments.
In addition to areas like construction, where call recording can provide an immediate return in confirmed orders, the FSA rules are making call recording from all devices, including mobiles, an issue for companies in the financial sector. Knight adds, “The mobile recording feature is also useful for professional and consulting services where critical requests delivered via telephone need to be recorded for operational, statutory and business continuity requirements.”