TeleWare in Unified Communications Magic Quadrant

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TeleWare, the provider of communications solutions for mobile and distributed workers, has announced it’s in the Gartner Magic Quadrant for Unified Communications. TeleWare is positioned as a niche player, which it believes is a clear reflection of its focus on mobile and distributed workforce solutions designed to provide productivity and agility to mobile, flexible and home workers.

TeleWare Group Plc specialises in the development and delivery of communication solutions that maximise the effectiveness of call management and enable user mobility, while reducing call answering times and delivering quality voicemail solutions. TeleWare’s proven business communications solutions integrate with a broad range of email and PBX solutions, including Cisco Call Manager, Lotus Notes, Novell GroupWise and Microsoft Exchange. Unparalleled interoperability enables seamless integration with both TDM based PBXs, based on DPNSS or Q-Sig, as well as IP Telephony switch solutions.

According to report authors Bern Elliot and Steve Blood, “Most enterprises continue to leverage their existing strategic communication partnerships and should expect to have two or three different UC vendors to complete their portfolio. Each vendor has at least one strength, for instance, in e-mail, telephony or networking, and each vendor seeks to expand its footprint within the enterprise. A common vendor strategy is bundling their lesser-known or weaker UC features with their stronger products. Another common strategy is the increased use of discounting and other incentives to allow new products into accounts.”

“The UC market is clearly maturing, yet the vast majority of business still have multiple telephony vendors, email and networking technologies within increasingly complex environments,” explained Steve Haworth, CEO at TeleWare plc, “Our niche is providing a seamless layer that integrates these disparate systems into a holistic solution to solve real business challenges, such as ensuring calls are routed to the right people, mobile users have the same functionality as office bound colleagues and the same service levels are delivered irrespective of device or location.”
“We are also finding a greater demand for flexibility of deployment and note a strong growth in managed and hosted services, a trend which has accelerated as the number of communication systems grows past just fixed voice and email to include instant messaging, sms, mobile voice and data and collaborative portals,” explained Haworth.

TeleWare develops and delivers its software-based products and services in a variety of ways to suit its differing target markets. Deployment options include Software as a Service (SaaS) as a managed or hosted solution. Alternatively, an on-premise solution can be provided, based either on preconfigured servers or on the customer’s own hardware platform.