“SIP Trunking is a growing market area and SIP Trunk deployment is a key area for businesses looking to reduce costs in 2011,” explained Steve Haworth, CEO of TeleWare plc. “The decision to add call recording capabilities for all voice calls on TeleWare SIP Trunks is part of our ongoing aim to create differentiation for our resellers and our customers. This new capability is in addition to the free resilience capabilities we added to our Trunks last year. It makes the TeleWare SIP Trunking solution probably the best value-for-money option for UK business, and so meets our company objectives,” added Haworth.
The call recording capability being provided means that all calls are automatically recorded without requiring any user intervention. In line with the TeleWare policy of providing all hosted service customers with access to all new capabilities, call recording can be activated by our resellers for calls passing through any TeleWare SIP Trunk, both new and existing. Recordings can be accessed from the TeleWare secure web-based application.
TeleWare call recording solutions are available with three levels of security. Business Call Recording provides a call recording service for normal business use. Secure Call Recording enhances this service with secure tamper evident storage to FSA standards and Encrypted Call Recording further enhances the Secure Call Recording beyond FSA standards with encrypted data storage and delivery.