London-based Business Systems today ranks as one of the UK’s most experienced independent providers of voice recording and associated technology solutions, specialising in call recording applications for both on-premise or hosted models.
“The addition of the TeleWare Mobile recording solution to our portfolio is the result of extensive testing over the past months and we already have a number of pilot sites in progress,” explains Stephen Thurston, Director of Business Systems (UK) Ltd. “The solution has many clear benefits both related to speed of deployment from the cloud to meet the FSA regulations and in terms of the overall costs of adding and supporting mobile call recording to the business,” adds Thurston.
Business Systems will offer the TeleWare Mobile Compliance service to record and store mobile voice and SMS (short message service) traffic with no impact on the user call experience and without limiting the mobile’s functionality. The solution supports a wide range of handsets, including Blackberry, iPhone, Nokia and Android based handsets, with calls and texts to and from mobile phones routed through, and recorded in the TeleWare cloud-based network service. As there is no need for any software to be installed on the mobile device, delays in call connections and potential circumvention of recordings are avoided. The recording solution needs only a simple change of SIM (subscriber identification module) to a TeleWare SIM to make the service instantly available.
Steve Haworth, CEO of TeleWare Plc, added, “We are very pleased to be partnering with Business Systems who have a reputation for delivering excellent service and support capabilities. With their expertise in voice and knowledge of call recording products, their selection of TeleWare as a partner is, in itself, a clear endorsement of the value and capabilities of our product. We look forward to a long and productive relationship.”