TeleWare has formed a strategic partnership with Griffin Internet, a supplier of Managed Broadband. TeleWare Business Development Director Steve Haworth commented; “Griffin is already recognised as the ISP of choice in the voice market. They operate an uncongested voice-ready network and can set wholesalers up selling own-branded broadband in five working days. By connecting TeleWare’s hosted applications directly with Griffin, TeleWare resellers can avoid the public Internet altogether, giving them more control over quality of service and the ability to prioritise voice.”
“We are forming strategic relationships with major service providers in the UK and Europe and are very excited about our relationship with TeleWare. We deliberately do not offer our own IP Centrex service to avoid conflict with our partners and are delighted to work with TeleWare to provide even better voice-grade broadband to our mutual customers,” commented Adrian Sunderland, CTO Griffin Internet.
“We are pleased to have formed a relationship with a reliable service provider to support the TeleWare hosted voice proposition,” concluded Haworth.
Griffin has recently launched their MAX broadband product, available from all BT exchanges, which is significant for the voice market. Whilst quadrupling the maximum downstream speed to 8MBit/s, the maximum upstream also increases from 256Kbit/s to 832Kbbit/s.
Cost savings for SMEs running TeleWare voice solutions over Griffin’s connectivity are obvious; they achieve free calls between sites as well as inter-company calls. National and international calls are greatly reduced as well as the requirement for multiple lines, resulting in a reduced monthly line rental.
Over and above the cost savings achieved, the technology opens up opportunities for the SMEs to deploy intelligent numbering so that staff can be reached on a single number regardless of location. The solution also allows SMEs to set up intelligent assistant, an application that will route calls to other contacts when a number is busy, reducing dropped calls. The technology also paves the way to easy call recording solutions.