Communications technology business TeleWare has begun its celebrations of 25 years in the market place.
Established by Geoff Haworth, in its first inception TeleWare was a literal ‘garage start-up’. Since then the company has stayed loyal to its Yorkshire roots and today it is a company that is locally-based but operating globally.
The company initially worked with British Gas to deliver hot-desking solutions and improve pager connectivity in the early 1990s. Since then, TeleWare has created single numbering solutions, cloud communications solutions and launched a mobile SIM that records all voice and SMS communications.
In the immediate future, TeleWare is investigating how customer analytics can be best used to shape customer experience (“CX”). Beyond that, the company is looking at how machine learning can be used to help businesses get the absolute most out of their data and artificial intelligence to create automated communications. All this is in addition to developing intelligent bots to improve communications management and augmented and virtual reality call centres.
Steve Haworth, CEO at TeleWare said, “There has been incredible growth in entrepreneurship in the 21st Century, resulting in a sharp decrease in the average company lifespan. People are now starting businesses with the aim of exiting almost as quickly as possible. That’s not the TeleWare way. We look at the last 25 years as building a solid foundation and legacy that can propel us into the future. It’s never been about any one product, but the ethos of being the very best in the industry and constantly innovating to meet changing business needs. Some of our people have been with us since the very beginning and they have been joined by a fantastic team of experts, creative thinkers and people who like to get things done. This has created a team who are focused on delivering the very best for our partners and customers.”