Serviced office provider Mantle is using a future-proofed direct hosted telephony solution from Teliqo and offering this to its client base as part of an serviced office package. For the first time, Mantle’s clients – including start-ups and SMEs – now have access to over 200 enterprise-class features that help facilitate mobile working, teamwork and collaboration – including call recording, smart call queue handling, virtual local numbers and auto-attendant functionality.
As with any small business, key staff from Mantle and its clients are often working away from the office and have to be able to communicate wherever they are. With Teliqo Direct, Mantle’s clients benefit from a ‘one number’ solution which enables callers to reach them via desk phone, laptop or smartphone.
Mantle’s previous analogue system was too inflexible to cope with the company’s growth goals – and was showing cracks every time more lines and uses were added. It also didn’t support the mobile strategy of the business. Many of Mantle’s clients spend a lot of time away from their office, travelling and doing business off-site, so being able to support them with mobile communication was key.
Luke Bolt, Managing Director, Mantle: “We knew it was time to consider how we could add real value and quality to our telephony-based services. It was an easy decision for us to implement Teliqo Direct. The nature of our business is that we are flexible to our clients’ requirements, and aim to be the backbone of their business growth. Being a direct service, Teliqo supports us in that goal and makes growth easier.”
“Teliqo Direct has enabled us to add significant value to the services we provide to our clients, giving them the resources that are usually the reserve of much larger companies and directly supporting their journey to success. We’re able to provide our clients with the communications technology and facilities of much larger businesses, so they can project a professional image to customers and partners ” added Luke.
Simon Hochhauser, CEO of Teliqo added: “The Teliqo Direct hosted telephony service is incredibly flexible – able to support Mantle across its two Business Enterprise Centres and the company’s 120 individuals who do business via services or within their premises. A hosted solution is ideal for Mantle’s serviced office business, where clients could need to increase or decrease the number of staff they have at a moment’s notice.