Teneo is partnering with Riverbed to launch a Visibility-as-a-Service (VaaS) capability. Utilising key components of the Riverbed SteelCentral portfolio, the new offering complements Teneo’s existing global networking services that include a unique application-defined SD-WAN capability, supported by Riverbed SteelConnect.
Teneo’s new VaaS helps global IT companies to gain continuous visibility across their global application and network infrastructure, while providing actionable data to improve performance and ensure service levels are met. This new 24/7 service is available as a worldwide offering, delivering a single view of business-critical application health. It speeds up regional or local troubleshooting needs, and overcomes ‘siloed’ or supplier performance reporting limitations, to any organisation’s individual requirements.
The new service is a direct response to enterprise CIOs’ increasing focus on the customer experience – whether the customer is the end consumer, strategic partner, third party collaborator or a locally-based employee in a global workforce – accessing key applications or network assets.
Marc Sollars, CTO at Teneo, explains: “As they digitise operations or adopt wider cloud models, CIOs often struggle to maintain visibility of key application performance and enhance their customers’ experience. Senior IT executives are making vital networking decisions based on sprawling data, or cobbled-together performance dashboards, knowing they either lack the in-house skills or the team resources to get the best out of today’s cutting-edge monitoring tools. Our new Visibility-as-a-Service changes the game for IT executives, giving them a ‘right-sizing’ approach to getting full end-to-end performance visibility. With our bespoke service, CIOs can drive up their performance insight levels or speed up troubleshooting without committing to extra capital outlay or having to redeploy their already hard-pressed IT teams.”
“In order to achieve a new level of customer intimacy and employee productivity, enterprises are aggressively investing in the digital transformation of their business models. But the stakes have gone up, and it’s absolutely critical for them to deliver a flawless digital experience. Unfortunately, with the adoption of cloud and hybrid architectures, they are finding that their traditional tools are riddled with blind spots, and they can’t comprehensively manage the user’s end-to-end digital experience,” said Mike Sargent, Senior Vice President and General Manager of SteelCentral at Riverbed. “Riverbed and Teneo have partnered to ensure that our customers have the most complete, Visibility-as-a-Service solution in the market, which will help enterprises deliver a reliable and consistently high quality end user experience. Our ability to provide end-to-end insight, down to the individual transaction level, is unparalleled in the marketplace, and uniquely well suited to delivering the kind of end user experience they need to achieve their strategic goals.”