The Universal Headset Training Adaptor


Any call centre operator knows the advantages of side-by-side training as part of their call handler induction programme. The Headset Mate from TUK simplifies such training with two separate mute buttons allowing either the call handler or the trainer to easily join or leave the conversation.

With its latest enhancements this market leading adaptor can now be used for practically any call centre environment. Versions now exist which can be used with VOIP systems using USB connectivity or with a wide range of conventional systems – even those with unusual wiring such as Cisco or Avaya. TUK believe this is the first such adaptor which can realistically claim to be universal.