Running business critical data applications over THUS' network Standard Life required a capability to deliver a consistent and ongoing standard of service from its telecoms infrastructure. It was essential that the infrastructure never fell short of excellence in order to ensure that Standard Life could deliver on its aim of providing total customer satisfaction. Last year overall Thus delivered 100% actual service reliability exceeding client expectations and ensuring an enthusiastic response to extending the contract.
Thus provides Standard Life with a high speed, high resilience, open fibre network connecting all eight of their major sites in Edinburgh supporting business continuity for some of the company's business critical applications such as customer database management and financial control. In addition to the open fibre network, Thus supplies leased-lines and manages and maintains Standard Life's bespoke voice requirements.
Having worked with Standard Life for more than 12 years, Thus is uniquely placed to ensure that its bespoke solution has the flexibility to adapt to the customer's evolving needs. THUS' innovative pricing also offers a value for money telecoms solution as the company strives to maintain competitive advantage
Bill Potter, Network Services Manager at Standard Life commented: "As so much of our business is conducted via the telephone, a reliable and cost effective telecommunications infrastructure is crucial to driving business success. Network availability and service reliability were the cornerstones of our original agreement with Thusand it has consistently delivered both. Achieving 100% actual service reliability, in an area of our business which is critical to achieving total customer satisfaction, was beyond our already high expectations. As we move forward, we are confident that we will continue to receive this excellent level of service".
Phil Male, Chief Operating Officer at Thus said "Achieving actual 100% service reliability is testament to THUS' commitment to delivering a high quality of service to our customers. We're delighted to be extending our relationship with Standard Life. Our ability to strengthen and deepen our relationships with our customers reflects our capability to fully understand all aspects of our customers' business and deliver a service that is flexible and responsive to their needs.