Tollring is pleased to announce their partnership with OrecX to deliver call recording playback and analytics within the iCS online application. OrecX provides contact centres and business VoIP providers with call recording software that installs remotely in just 30 minutes.
iCS online, the mobile-ready call data visualisation application from Tollring, integrates with OrecX hosted call recording by utilising the very latest web technologies.
The call recording module enables recordings to be played, flagged, tagged and evaluated to provide users with a single analytics portal for a unified user experience.
“We are very excited to join our hosted call recording solution with Tollring’ iCS call analytics platform to provide businesses with an all-in-one contact team optimisation tool to improve operational and financial performance,” said Steve Kaiser, CEO of OrecX.
Tony Martino, MD of Tollring comments “Partnering with OrecX was a natural choice, as they are a leading provider of hosted call recording within the BroadSoft Community. The partnership enables OrecX customers to leverage best of breed features and functionality when it comes to both inbound and outbound call analytics, call quality monitoring and evaluation coupled with the resilience and reliability of the OrecX recording engine. For businesses looking for hosted call analytics and call recording, they can now access the complete package through just one interface.”