Toshiba announced a series of enhancements to IPedge, the company’s pure IP unified communications server. The software update will bring greater levels of functionality across call recording and voice documentation. In addition, it will provide seamless internal and external communications across both desk and smart telephony through the company’s new twinning application, IPMobility.
The IPedge software now offers twinning capabilities without a business having to move from a single box solution – one of very few products to achieve this for the sub-150 business market. Incoming calls can be directed to the most appropriate line of communication based on an employee’s diary, whether it says they are at their desk, working from home or travelling.
Complimenting this functionality, Toshiba’s new IPMobility application enables users to review their messages in a playlist format on their smartphone, as well as leave messages, change greetings and set a call-in status if they are in meetings. This application is compatible with smartphones running on both the iOS and Android operating systems.
“With companies continuing to embrace more flexible ways of working, creating a consistent line of communication between employees and clients has never been more important,” says Daniel Fuller-Smith, Sales Manager for Toshiba in the UK and EMEA. “These latest IPedge updates are designed to create a more seamless experience for customers; they also give resellers a range of new selling points for IPedge, as they can highlight the significant longterm savings of directing calls to the device of choice whilst at the same time optimising the cost saving benefits based on the routes the calls can take.”
In addition, the update sees a deeper integration with software from Toshiba partner OAISYS, allowing IPedge to offer a range of new enhancements to existing functionality across desk and smart telephony. Key features include:
Full support for account code and caller information is now automatically lifted from the system during a call, boosting efficiency
The option to manually or automatically turn call recording on or off to ensure compliance with Financial Services Authority regulations
Screen recording, live call monitoring and extension availability
OAISYS software is also now aware of call details including agent ID, extension, dialled number, incoming caller ID, call direction and duration as a result of the integration. This data can be used to tag and identify specific calls, trigger call recording, control access rights and narrow search criteria. OAISYS is currently the only call recording solution to support this integration with IPedge when combined with SIP trunks.
“IPedge is already proving popular with a range of existing Toshiba customers, including the award-winning Scottish travel agent Barrhead,” says Kevin Burns, Managing Director at OAISYS. “We have installed call recording for their contact centre agents and they’re already reaping the benefits of the easy sharing and tagging capabilities during each call. The native functionality allows staff to treat every call as if it is a document, browsing key information and recording the relevant details.”
IP Expo attendees can experience the latest updates first hand at Toshiba’s stand B4, in addition to receiving demonstrations of the IPedge unified communications featureset that include Meet Me Conferencing, Automatic Call Distribution and associated Management Information Systems, uMobility, CTI, and much more.
OAISYS’s Tracer functionality will be available on IPedge from this month, with all additional enhancements released in November.