Totem Launch Call Management Tool

Totem Communications has launched Net-Planner, a new service aimed at small and medium businesses wanting to take control of their inbound call handling. The company says the product offers flexible working and maximises business efficiency by ensuring that every call is answered, leading to an overall enhanced customer experience.

Net-Planner will be distributed through Totem certified channel partners, who, according to Totem will have numerous benefits by adding this service to their portfolio.

“This new ’off the shelf’ service which is available from March 20th, not only benefits partners by having no initial set-up charge, but also represents an additional revenue stream opportunity enabling partners to target different vertical markets.”

Net-Planner is a network based service where end users can execute instant changes to their inbound call routing via a web interface in real time to guarantee that no calls are missed. The standard ‘off the shelf’ service which hosts configurable daily hours of operation cover over 3 Time Zones and ‘Out of Hours’ options can be provisioned within hours and removes the requirement for bespoke solutions.

Net-Planner which facilitates a ‘Voicemail to e-mail’ service also has a built in disaster recovery function which allows alternate numbers to become active if main targets are unavailable is aimed particularly at SMEs considering disaster recovery policies.

“Effective inbound call handling can make the difference between business success and failure for the nearly 4 million small and medium enterprises in the UK”, comments Barry King, Product Manager at Totem Communications. “We have added value to the inbound call handling market, irrespective of whether the call is from a fixed line or a mobile, and it is through this value-add that revenues and margins can be optimised. Net-Planner effectively lends itself to flexible working on the move and businesses will notice a significant increase in efficiency’, adds King.