Trustpilot Goes ‘Cloud-First’ with Fuze

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Fuze has announced a new contract with Trustpilot, the global online reviews platform, to deliver its business communication platform as an integral stage in its cloud transformation program.

The Fuze Unified Communications as a Service (UCaaS) platform will integrate all voice, video, messaging, and collaboration for Trustpilot employees worldwide, accessible via a desktop or mobile app. Trustpilot expects to achieve an increase in sales revenue as a direct result of a reduction in downtime and centrally-managed IT support via the Fuze platform.

The Fuze solution strips out complexity and unnecessary cost from Trustpilot’s communication infrastructure, replacing six separate on-premise communications systems with a single platform. The cloud-based approach will also support Trustpilot’s growth plans, as the company continues to expand globally.

Complete integration with Salesforce is set to streamline the sales process, allowing Trustpilot teams to identify callers, understand their last engagement, and provide context to enhance calls and interactions.

The new deal with Fuze sees Trustpilot discarding a previous investment in another vendor’s solution that was never deployed, recognising that Fuze more closely aligned with its future vision to become a cloud-first, innovation-led organisation.

Heather Jensen, Director of Internal IT, Trustpilot, comments: “Businesses today need to react rapidly to changing situations, environments and demands from customers and their employees. At Trustpilot, we are creating an agile IT team that is flexible and empowered to make decisions and act on them quickly. Fuze is a fundamental part of achieving that goal and is set to have a hugely positive impact on our business through improved sales productivity, revenue growth and a happier workforce that is collaborating much more effectively.”

“Forward-thinking businesses like Trustpilot are realising that the status quo will no longer cut it. Businesses must adapt to stay competitive and removing complexity and cost from IT is critical, while offering users the tools and experiences they are used to with personal technology,” said Luca Lazzaron, SVP International Operations, Fuze. “Trustpilot is an example of a company with an ambitious vision for the future, with a clear drive to work with like-minded technology partners to deliver transformative business results.”