UC Headsets Explained #1

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We asked three leading headset vendors to tell the differences between ‘standard’ headsets and thos ‘optimised for UC’.

Here’s what Jabra said.

At Jabra we have a broad portfolio of UC ‘optimised’ devices including our most recently launched dedicated UC headset range, the Jabra UC VOICE series. This new portfolio is designed specifically for UC deployments and demonstrates some of the standout differences between a UC/Lync approved headset and a standard headset.

The differences are really three-fold. Firstly, UC headsets offer high definition voice as wideband audio provides a much richer, clearer sound. Traditional telephony ‘narrowband’ clips the voice quality and this often results in the need for repetition on a call. To the user, UC headsets provide a much more lifelike experience of a face-to-face conversation which can have a significant impact on user productivity and customer service.

Secondly, a UC optimised headset will have greater call control functionality available directly through the device; for example the ability to answer and end calls, even if the screen password is locked, and integrated mute to control the both software and device simultaneously.

Finally, a UC device should be ready to simply plug-and-play without the need to install any drivers. This final point is a fundamental advantage over standard headsets, particularly in the context of increasing mobility demands from today’s workforces. As part of a full UC deployment, the simplicity of set-up and ease of use are vital in ensuring successful end-user adoption of the technology. These three elements form the cornerstone of our new UC VOICE series, a range of four headsets tailored specifically to match end-user needs for seamless UC deployment and rapid adoption.