ISO 9001:2008 relates to quality management systems and is so rigorous it has only been achieved by around 5% of UK businesses. Customer Service Excellence was developed as a tool for public services to drive customer-focused change within organisations and ensure customers were at the heart of public service provision. Last year Unicom was named the first utility company in the UK to achieve Customer Service Excellence status for exceeding customers’ needs.
As part of Unicom’s continued commitment to delivering high quality services to the UK business market it has been independently audited to ensure it continues to meet the demanding standards set out by both accreditations.
Operations Director Chris Earle said “Although we have had an extremely busy year launching our new mobile phone product we have not lost sight of what makes Unicom so attractive to UK businesses: providing the best possible customer service available in the UK. When customers call us they speak to a real UK based individual in less than 6 seconds and all new staff receive comprehensive training from their first day with Unicom.”
Unicom has previously achieved Customer First status after assessment of its ability to build customer relationships, and has been awarded the Investors in People standard as a result of its dedication to staff training, development and company involvement.
“As well as demonstrating customer service is key to our business, it was also important for us to demonstrate to potential employees that we make a commitment to the long-term employment and development of talented and dedicated staff. We wanted our customers and potential customers to know we are committed to both our staff and the customer service we provide.”