Unify announced Jerry Sullivan, vice president and chief information officer of Orlando Utilities Commission (OUC—The Reliable One), as the Global Ambassador Program’s first honouree and a true champion of the New Way to Work. The announcement and award presentation were made at Enterprise Connect, the industry's premier conference and exhibition on enterprise communications and collaboration.
“I’m honoured to represent my team at OUC as a New Way to Work Global Ambassador,” Sullivan said. “In our business environment, there’s no room for error. We take our reputation as ‘The Reliable One’ very seriously, and our customers have high standards for the level of service we provide. Our commitment to our customers is what empowers us to improve our business communications and collaborations systems and think further ahead to build seamless business processes.”
Sullivan and his OUC team are helping lead OUC’s smart grid initiatives with the implementation of a Meter Data Management system and the full conversion to digital electric and water meters.
Sullivan is one of about 1,100 employees who help ensure OUC maintains the level of service to which customers have been accustomed. With more than 230,000 customers to serve throughout the cities of Orlando, St. Cloud, and portions of unincorporated Orange County and Osceola County, efficiency and mobility is key when it comes to responding to customers anytime, anywhere. With the help of Sullivan’s forward-thinking leadership and armed with the technology that supports the new way to work in today’s multi-device, multi-platform environment, OUC has implemented customer-centric voice technology features and applications geared toward making payments, reporting outages, trimming trees, reading meters and halting services. The new systems help OUC reduce expenses in an effort to keep utility and water rates stable, and keep customers happy, maintaining its high standard as one of the nation’s most reliable utilities.
“Jerry Sullivan and OUC represent the champions who are leading and meeting the opportunities ahead, with a consistent record of innovative expansion and service delivery improvements to meet the demands of communications and collaborations in our multi-device, multi-platform world,” said Steve Shanck, general manager, North America, of Unify. “We are proud to name Jerry our first Global New Way To Work Ambassador.”