VanillaIP has signed an exclusive distribution agreement with Kakapo Systems, a software development firm specialising in VoIP platform integration for Broadsoft hosted telephony working on Windows, Mac and Mobile platforms.
Steve Tutt, Marketing Manager at VanillaIP says, “The Kakapo Unity applications provide point and click access to all services and settings, as well as call control and in providing a busy lamp field. For call centre applications we have Agent, Supervisor and Wallboard features for a richer and more responsive user experience.
Unity Reception is a front-desk application that provides an enhanced productivity option for busy receptionist scenarios with presence, alerting and messaging tools to maximise inbound customer service.”
Dave Dadds (pictured), CEO of VanillaIP commented, “The Unity applications for UC, call centre and mobile really enhance the overall BroadSoft offering. This agreement with Kakapo gives our channel providers the key tools to differentiate and win higher value business where the customer is looking for more than a phone ringing on a desk.”