Virgin Media Business is helping businesses up and down the country manage their communications costs through a new business portal, Analysis 7.
Virgin Media Business has once again responded to their customer feedback, and in partnership with CTI Group, has created a platform that will provide their customers with up-to-the-minute billing information, reduced admin costs and improved efficiency.
Over 10,000 customer accounts have already been signed up onto the platform which enables businesses to access detailed billing information and options to analyse usage on calls yet to be billed. These allow customers, for example, to keep track of costs across different parts of the business and at different cost centres – meaning no more surprises at the end of the month. It also provides the platform for Virgin Media Business customers to ‘go paperless’. In addition, the new platform simplifies and streamlines internal Virgin Media Business processes, allowing for an overall improved customer experience.
The portal can easily be integrated with businesses’ accounting systems and deployed quickly to support customers from the minute they sign up. Customers can also slice, dice and analyse their billing information in a way to suit them with a range of new features including:
•Customizable Reports – enables users to create bespoke reports using CTI Group’s patented pre-processing engine for instant availability
•Company Structures – enables users to allocate costs within the company structure
•Multi-Play Support – allowing integrated analysis across mulfixed line and data.
•Consolidated Bill View – a seamless view of total usage and spend across standard and customizable reports.
•Trend Reporting – powerful trend reporting functionality allowing users to analyse call spend and usage across time.
•Unbilled Downloads – access to unbilled usage after a 24 hour period
•Detailed Account Information –comprehensive view of calls and charges per account
Paul Mitchell, Director, Customer Operations, Virgin Media Business, said: “Great customer service has always been at the very heart of our business and with the help of CTI Group, we’ve delivered a world-class eBilling and analysis platform.
“One of our top priorities over the last 12 months has been to reduce the administrative hurdles our customers face with an overload of paper-based invoices every day. As well as improving the look, feel and functionality of our business portal, customers are able to gain real insight from their data.”