Vodafone launches new telecom management service

Vodafone Global Enterprise, the division of Vodafone that manages the communications needs of the largest multinational companies worldwide, has announced the launch of Vodafone telecoms management, a new service which combines and simplifies the management of fixed and mobile telecoms.

Vodafone telecoms management is a fully hosted service designed to remove the operational complexity of managing the telecoms environment for multinational businesses.

Underpinned by Vodafone’s global support and service level agreements, the service will give multinationals greater visibility and management control over their telecoms expenditure, as well as improve the quality of service delivered to employees.

The offering will also deliver a single, online management view of both their fixed and mobile telecoms services. Vodafone consultants will work with customers to assess and scope their current telecoms vendors and services, then develop a management plan aimed to deliver greater efficiency and reduce costs.

Additional key features include: A single online view of spend across all telecoms providers; Full visibility of telecoms assets such as mobile and fixed devices; Ability to control and manage mobile devices; Capability to secure, lock and remotely wipe mobile devices; Visibility of telecoms vendor contracts and the current contract status.

The online management portal is tailored to each organisation to ensure that it interfaces with their existing company processes. For example, the service provides an employee self service portal, enabling employees to order new mobile devices and update their profiles. The process of ordering a device and the type of device that an employee is allowed to order will be in line with each company’s set approval guidelines, policies and work flows.

Nick Jeffery, director at Vodafone Global Enterprise, stated: “In this tough economic environment our customers are urgently seeking ways to reduce cost and simplify their processes. Very few global organisations have a complete and accurate view of their fixed and mobile telecoms landscape. Our telecoms management service has been developed in direct response to this need.”