Sinclair Voicenet has appointed Donna Baxter as Workforce Optimisation Consultant. In this role she will be responsible for helping customers to embed best practice workforce management processes across their organisations in a wide range of market sectors including local government, public safety and enterprise contact centres.
Donna Baxter has over 14 years’ experience of workforce and resource management and joins direct from the Scottish Ambulance Service where, as National Workforce Planning Manager, she was responsible for standardising the resource planning process to deliver improved operational efficiency. Prior to this, she held senior resource planning positions at Esure and Morgan Stanley.
According to Peter Gough, a Director of Sinclair Voicenet: “Donna’s wide ranging experience in the delivery of workforce and resource management solutions will enable us to enhance the range of professional services provided to customers both before and after deployment. Sinclair Voicenet now provides an unrivalled range of consultancy services that will help customers to optimise business processes and achieve significant operational improvements.”