Voxeo, a provider of standards-based voice application platforms and hosted services, announced it has acquired VoiceObjects, a provider of self-service application development and analytics solutions.
VoiceObjects is used by hundreds of enterprises and mobile carriers including Adobe, Citibank, Hershey, IKEA, Kellogg, Postbank, SAP, Swisscom, T-Mobile, Vodafone, and Volkswagen, to reduce the cost and complexity of self-service application design and delivery.
VoiceObjects significantly enhances Voxeo’s support for advanced application features including large scale replication, intelligent call personalisation and interaction reporting and analytics.
Daniel Hong, lead analyst of customer interaction technologies at Datamonitor, stated: “Voxeo and VoiceObjects share a history of making it easy for companies to build, deploy and manage voice applications. This approach has made both companies major players in their respective markets and their combined expertise strengthens Voxeo’s position in the market.”
VoiceObjects uniquely enables the development of phone applications that can be deployed on a wide variety of VoiceXML platforms. Other, single-vendor solutions, restrict application deployment to a vendor’s own VoiceXML platform, denying the freedom of vendor independence and application portability the VoiceXML standard was designed to support.
Voxeo will continue to openly and actively support VoiceObjects’ application deployment on multiple VoiceXML platforms including Aspect, Avaya, Genesys, Intervoice and Nortel. VoiceObjects will also be available in extremely cost-effective on-demand and on-premise offerings bundled with Voxeo’s own Prophecy VoiceXML Platform.
The VoiceObjects team will continue to be led by Michael Codini. In addition, VoiceObjects engineering, support, training team members as well as other key employees are joining Voxeo. The combined company will continue to enhance the VoiceObjects platform and will launch several new VoiceObjects-based products and services in 2009.