In the month leading up to 14th November, the day that the FSA's mobile call recording requirements came into force, Voxsmart successfully deployed its innovative VoxRecord software to well over 10,000 handsets, from large-scale on-premise deployments (including 7 of the World’s Top 25 banks by Tier 1 capital) to single hosted deployments for boutique fund managers.
According to John Enoch, the founder of Voxsmart: “The last couple of months have been exceptionally busy as many financial institutions left it very late in the day to select the best solution and the Voxsmart team worked around the clock to meet this last minute demand. We are already planning future development to enhance functionality, make the user experience even better and take the technology into a number of new market sectors.”
To handle this increase in demand, Voxsmart has recently completed a major recruitment programme. This has enabled the company to strengthen key areas of the business including marketing and business development, project management, technology and administration.
Paul Manyweathers, who heads up Voxsmart’s sales and marketing function, added: “Now that it is mandatory for mobile phones to be recorded in the financial sector, we expect to continue winning new FSA compliance accounts over the coming months. We also anticipate that the banks that deployed cloud-based solutions as a short term tactical response to meet the deadline will switch to VoxRecord to better meet their long term recording strategies and security requirements when they have had more time to evaluate the other options.”