Westcon-Comstor has signed an agreement to carry Servion’s ServCloud hosted Contact-Center-as-a-Service (CCaaS), available through its BlueSky marketplace.
Powered by Cisco Systems’ Cisco Hosted Collaboration Solution, ServCloud is enterprise-grade CCaaS offering end-to-end capabilities across voice and multi-channel interactions.
Cloud-based contact center solutions are expected to increase 23.6% compounded annually, reaching $15.67 billion in total market size by 2021, providing solution providers with a high-growth, high-demand solution to take to their customers.
“Businesses are moving towards more omnichannel communications by engaging customers in a variety of ways — voice, email, chat, social media and more. It’s the perfect time for solution providers to talk to customers about better managing all the incoming data and analyzing the customer journey,” said Matt Karst, senior director of Cloud at Westcon-Comstor. “As a hosted solution, ServCloud allows solution providers to enter the CCaaS space with minimal investment and ramp-up time.”
“We strongly believe in Comstor’s distribution leadership and expertise in the contact center market,” said Ashish Koul, senior vice president and general manager, Americas, Servion Global Solutions. “ServCloud presents an excellent new-business opportunity for Westcon-Comstor’s large network of channel partners and we will work closely with them to identify and enable solution providers focused on strengthening customer experience strategies.”