Distributor Westcon Convergence has invested further in supporting channel partners’ service contract renewals business by dedicating a new team to the task.
Westcon Service Renewals Manager Rosa Zielinski heads a new team of eight executives at the Burgess Hill office, focused on overcoming these challenges by delivering timely contract reminders, support and quotations.
With 15 years experience managing vendor renewals, Rosa Zielinski says: “Reseller’s can always achieve growth from their services business and with vendors like Avaya continuously enhancing their solutions, contract renewals deliver partners significant revenues plus offer end users both peace-of-mind and cutting-edge technology. My team streamline the process for partners, increasing renewals and facilitating improved end-user satisfaction. The goal is to help realise maximum partner revenue from a potentially under-explored area whilst reducing the investment required from the partner. Dedicating a full team shows our commitment to the offering and now allows a single point of contact for our resellers.”
Roberto Schmidl – Senior Director Avaya Client Services adds: “We have seen significant improvements in the renewals business since Westcon’s investment in a new and improved renewals team lead by Rosa Zielinski. I would like to thank Rosa and the Westcon Team for their hard work and look forward to their continued support.”