Witness Strengthens Leadership in IP Recording

Witness Systems has announced that it has surpassed its 1,000th worldwide customer site deployment of Impact 360 IP Recording in a Cisco Systems Unified Contact Centre environment.

Impact 360 IP Recording solution allows customers to record, categorise, notify and store calls for both quality and compliance purposes. The solution can scale down to single channel recording to meet the needs of individuals or smaller businesses, and scale up to fulfil the full-time recording requirements at the enterprise level, as well as in large- and multi-site contact centres.

“With 1,000 customer site deployments in a Cisco Unified Contact Centre environment, we’re furthering our goal of bringing the benefits of contact recording, review and analysis to potentially everyone who uses a telephone at their place of work,” said Bill Schneider, Director of Global Strategic Partnerships for Witness Systems. “As a fully scalable and cost-effective solution, Impact 360 IP Recording can meet the needs of organisations of all types and sizes. We’re focused together with Cisco on delivering the most advanced solutions and infrastructures to drive business efficiencies, revenue and customer satisfaction.”

“Cisco recently marked its 3000th Unified Contact Center customer. Clearly, achieving 1000 joint deployments with Witness Systems’ IP Recording illustrates the success of this solution and the market commitment that Witness Systems brings,” said Cindy Thibault, Partner Programme Manager for Cisco’s Customer Contact Business Unit. “Witness Systems is a long-standing member of the Cisco Technology Developer Partner Programme, an investment that helps further emphasise and ensure product reliability, solid support and customer success.”