Call & Contact Centres | Comms Business
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AI, Chatbots and Automation to Change Contact Centre Over Next 12 Months

Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 month

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AlexTebbsVIA

VIA Invests in S4B Contact Centre Offering

Demand for a Skype for Business Contact Centre solution has led Nottingham-based VIA to further invest in its contact centre offering. Last year, V

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NewVoiceMedia Recognised as Fast Growing Company

NewVoiceMedia has been recognised in the 2018 Inc. 5000 list of fastest-growing private companies in Europe. The 2018 Inc. 5000 Europe list serves

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Content Guru Partners UKCCF

Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a loc

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Sabio' CEO, Andy Roberts

Sabio Looks to Shine with Bright

Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, a customer service data and analysis experts. Bri

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Avaya Closes Spoken Acquisition

Avaya has closed its acquisition of Spoken Communications, the AI driven Contact Centre as a Service (CCaaS) solutions and customer experience managem

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Customer Service

8×8 Strives to Improve Customer Experience with X Series

8x8 has announced the launch of X Series, a new platform that combines call, collaboration, conferencing and contact centre solutions to help business

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Steve Watts (Pennine)

Pennine Partners CC4SKYPE To Offer Omni-Channel Contact Centre Solution

Data and Networking specialist reseller Pennine has signed a UK partnership agreement with Netherlands customer care software provider, CC4Skype. T

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UK Jobs at Risk over Contact Centre Crisis

Smaller UK contact centres need to “evolve or fail”, according to alldayPA. The contact centre for the SME industry, reports that businesses face a ‘p

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Avaya

Sabio Wins Avaya’s Contact Centre Partner of the Year Award

Sabio has announced that it won two out of the nine major channel partner awards presented at the Avaya Edge World Tour event held at London’s Barbica

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Agility Takes Avaya to Irish Partners

Avaya and Agility have added the Avaya “Powered by IP Office” UCaaS and CCaaS offering to their existing portfolio of wholesale products including Int

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Contact Centre

IMImobile Brings Omnichannel Solution to KCOM Customer’s

IMImobile has signed a partner agreement with KCOM. IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establ

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Jim Chirico Avaya

Avaya Makes First Acquisition Post-Chapter 11

Avaya acquired Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications bu

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WebRTC Disruption

WebRTC is not a new concept to the world, collectively as a market we have been speaking about it for over five years now. However, it hasn’t really t

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Keeping Service Consistent

With Customer Service Excellence (CX) being touted as the new sales and marketing department and any business wanting to be taken seriously needing to

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4net Wins npower Deal for Contact Centre

4net Technologies has combined with BT and Avaya to provide the UK energy company npower with a cloud-based contact centre solution. 4net Technolog

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Contact Centres are being Digitally Transformed

Three Questions: How significant is the role of the contact centre within a Digital Transformation (DX), what do vendors understand by the term ‘Omni-

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Dom Black

Cavell Outlines Cloud Contact Centre Opportunity for SP’s

In their latest webinar, the Cavell Groups' senior analyst Dom Black, takes a look at the Contact Centre market opportunities for the service provider

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A Sea Change for Contact Centres

In a fast moving and dynamic market Contact Centre solutions and how to sell them are being impacted by an array of factors that include Digital Trans

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AI

Avaya Looks to AI for Next Wave of Contact Centre and UC Innovation

Avaya has turned its new focus to the development and application of artificial intelligence technologies (AI) in contact centers and unified communic

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