Call & Contact Centres | Comms Business
Avaya

Sabio Wins Avaya’s Contact Centre Partner of the Year Award

Sabio has announced that it won two out of the nine major channel partner awards presented at the Avaya Edge World Tour event held at London’s Barbica

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irish-ireland

Agility Takes Avaya to Irish Partners

Avaya and Agility have added the Avaya “Powered by IP Office” UCaaS and CCaaS offering to their existing portfolio of wholesale products including Int

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Contact Centre

IMImobile Brings Omnichannel Solution to KCOM Customer’s

IMImobile has signed a partner agreement with KCOM. IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establ

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Jim Chirico Avaya

Avaya Makes First Acquisition Post-Chapter 11

Avaya acquired Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications bu

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wildix-videoconference

WebRTC Disruption

WebRTC is not a new concept to the world, collectively as a market we have been speaking about it for over five years now. However, it hasn’t really t

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Keeping Service Consistent

With Customer Service Excellence (CX) being touted as the new sales and marketing department and any business wanting to be taken seriously needing to

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4net Wins npower Deal for Contact Centre

4net Technologies has combined with BT and Avaya to provide the UK energy company npower with a cloud-based contact centre solution. 4net Technolog

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Contact-Centre-Billing-Akixi-PRD

Contact Centres are being Digitally Transformed

Three Questions: How significant is the role of the contact centre within a Digital Transformation (DX), what do vendors understand by the term ‘Omni-

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Dom Black

Cavell Outlines Cloud Contact Centre Opportunity for SP’s

In their latest webinar, the Cavell Groups' senior analyst Dom Black, takes a look at the Contact Centre market opportunities for the service provider

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A Sea Change for Contact Centres

In a fast moving and dynamic market Contact Centre solutions and how to sell them are being impacted by an array of factors that include Digital Trans

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AI

Avaya Looks to AI for Next Wave of Contact Centre and UC Innovation

Avaya has turned its new focus to the development and application of artificial intelligence technologies (AI) in contact centers and unified communic

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Avaya ACS Launch

Avaya Launches ACS with BT Wholesale

Avaya today announced the UK launch of ACS Select, hosted securely on the BT Wholesale network. The service enables mid-market organisations with lega

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Plantronics contract centre

Plantronics Launches New Models with Analytics

Plantronics has announced the release of the advanced MDA400 QD Series audio processors. The advanced audio hub offers call center workers easy, at-yo

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Call Services

The Call Services market remains integral to the Channel in 2017 as key players start to gain traction with their cloud services. The complexities in

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Splicecom Partners with Macfarlane for Omni-Channel Contact Centre

Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Custo

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acquisition

Sabio Acquires Contact Centre Specialist DatapointEurope

Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope. Sabio’s acquisition of Datapoint

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Alex Tupman 08

Tupman’s Connect Acquires PC-1

Connect Managed Services (Connect) has announced the acquisition of PC-1 for an undisclosed sum. PC-1 is a specialist contact centre solutions provid

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Automated Speech Transcription

Liquid Voice Launch Latest Auto Speech Transcription

Liquid Voice, a provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speec

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call centre agent 2

A Personal Touch

Would you provide a customer reference for a product where the supplier was giving less than acceptable service? I thought not so here are five tips o

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BigData

1st Credit Ensures PCI Compliance with GCI Live Agent

Communications services provider GCI has completed the roll-out of their Live Agent with debt purchase and collection company, 1st Credit Limited, to

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