and smoothing mobile market innovations
Mobile commerce is at a turning point, and the next step in market evolution will happen largely outside of the operators’ control says Ashley Ward.
Take PayPal for example, which has launched its PayPal Mobile service this year, not only will it be operator-independent, but it will have access to 100 million users worldwide.
Choice is key to customer loyalty. It needs to go beyond content selection and must extend right through to different payment models.
It’s all very well having ringtones and wallpapers billed to the monthly account, but for subscription-based services such as mobile TV or adult entertainment, operators offer customers very little choice in terms of payment. They can either be paid for by ordering online or by having the value deducted from the phone account or pre-paid balance, which poses several problems for all involved in the process.
Operators run the risk of losing out on voice revenues to content; customers have the inconvenience of using up valuable airtime in the purchase of content – or having it billed to their account – and merchants selling the content tend to make very poor returns.
The operator has a responsibility to encourage choice, by introducing new and alternative payment methods that eliminate the ambiguity in payment for subscription services.
It is all too easy for users to forget they are being billed in the first place. A business user for example, wouldn’t want there to be any trace that adult content has been purchased on a monthly bill. The payment solution needs to provide greater transparency for the end user, to allow them to be charged directly for content rather than as an addition to the monthly phone bill. In doing so, new market opportunities are created.
"Choice must extend right
through to different payment models …"
Mobile operators across Central & Eastern Europe, Middle East and Africa last year signed up to Visa’s Mobile Service, VMS. This innovative mobile payment solution helped to create new market opportunities using the mobile phone, by encouraging operators across the region to sign up to Visa’s m-commerce service. It allows mobile phone users to pay phone bills or top-up prepaid mobile phones from the handset, with funds debited from any registered Visa credit or debit card.
Launched in Morocco, Jordan quickly followed suit and VMS is due to launch in Eastern Europe before the end of 2006.
For the end-user the service is simple; after assigning a Visa card to their phone number, users can recharge airtime, settle a mobile bill or conduct other bill payment functions anytime, anywhere, even when abroad, simply by sending a message from the handset.
In the UK, payment provider Eposs is leading the way in innovative payment options for mobile users. Its service for over-the-air prepaid top-up and funds transfer is directed at mobile operators, retailers and card issuers alike.
The second phase of its broad-based m-commerce strategy will see other types of bill payment and content purchases by mobile phone included in the package. Evidence that the mobile phone can drive new market opportunities.
Providers of adult content have also moved into offering the payment options on top of their content offer. The service, an alternative to billing through the operator, enables merchants to accept card payments for content. Merchants joining the new scheme can benefit from lower cash collection costs compared to premium SMS and reverse billing, where operators typically charge higher fees. End-users register their details just once with PayNowSMS and have the freedom to purchase content from any merchant displaying the PayNowSMS logo.
We predict that services like this will act as a catalyst in the mobile content industry, enabling more merchants to sell their products at an affordable commission rate.
Upaid conducted a survey amongst industry insiders at a recent industry event, which revealed that the current system of billing to the mobile phone account is the main inhibitor of higher value m-commerce.
The research also showed that three in four of these industry insiders expect higher value m-commerce to take off within the next two years.
Examples of independent payment models like those highlighted here can only result in more choice for consumers and an unprecedented growth in the content market.
As the industry is getting ready for the next phase in mobile commerce, perhaps it is the operators who are holding us back?