Features | Comms Business | Page 5
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Keeping Service Consistent

With Customer Service Excellence (CX) being touted as the new sales and marketing department and any business wanting to be taken seriously needing to

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GDPR

Take Me to the Cauliflower

Comms Business Magazine attended reseller Ramsac’s customer GDPR seminar in Surrey last month and met with Managing Director Robert May to find out ho

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procurement

SME Procurement is Dead

Compared to the brave new world of cloud-based services and pay-as-you-go charging, the old ways of selecting and procuring business technology appear

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acquisition

Mean-time-to-innocence

Comms Business Magazine talks to Highlight, a company that has been lighting up the channel with a number of high profile signings for their cloud bas

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Elsa Chen Greg Mesch

Full Fibre Vision

CityFibre’s most recent land grab mission saw them take over the well-established Entanet. On the day the deal concluded, David Dungay caught up with

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security

Seize the Security Opportunity

Unbelievably in this era of converged complexity and high-profile attacks, security is often an afterthought and seen as the responsibility of an incu

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The UC Battle Continues

In this blog, Patrick Jocelyn, MeetingZone’s Chief Commercial Officer dissects the UC landscape in a bid to determine the winners and losers in the ma

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Contact Centres are being Digitally Transformed

Three Questions: How significant is the role of the contact centre within a Digital Transformation (DX), what do vendors understand by the term ‘Omni-

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Network

Connectivity – Getting Access Right

There are so many options for access these days that you could be forgiven for failing to be up to date with developments and trends in this vital mar

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Big Data

Big data – why there’s no harm in starting small

Daren Oliver, Managing Director of Fitzrovia IT, believes that even the smallest of businesses can begin to harness the power of big data intelligence

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Keith Wilkinson

Networking for Partners

In this interview Editor, David Dungay, talks to newly appointed Keith Wilkinson, Wholesale Account Director, about FluidOne’s Channel strategy moving

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Open Source Disruption

Richard Smith, newly appointed Sales Director for UK and Ireland, at Sangoma Technologies shares his views on why he believes Open Source in Telecoms

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5G

The 5G race is on but are we ready?

The fact that the telecommunications industry has challenges is not news. In fact, the challenges facing the industry with 5G today are not so differe

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IoT-Graphic

IoT – Channel Ready?

The analysts continue to make outlandish predictions on the number of connected devices we are going to see in the market by 2020 but for the Channel

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Interview

Passionate about Partners

A career that began in the legal sector as a solicitor took a sharp turn toward technology with spells at resellers selling software before becoming D

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Elsa Chen Greg Mesch

Choice for Channel

Back in early September the Channel convened for the highly anticipated Channel Live exhibition to find out the latest trends in the market and networ

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digital economy2

ISP Differentiation

The recently published Ofcom UK Communications Market Review for 2017 takes a close look at access activity and provides many pointers for how, in an

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AI

Cognitive Computing Opportunities

You may have heard the term cognitive computing and maybe read about systems such as IBM Watson or AlphaGo developed by Google Deepmind. If you came t

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collaboration

Spark Collaboration

Collaboration and team working are two big props you need put in the mix to develop a customer led ethos within a business. Comms Business’ Ian Hunter

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happy-employees

GDPR: Friend or Foe?

Nicola Pero, Chief Technology Officer of Engage Hub discusses how compliance with the regulations of GDPR can build brand strength, and what technolog

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