If your phone wasn't working properly, I'm sure you'd go through the appropriate channels, phone customer services, send an email, or perhaps a letter in the post. Not Mr Kim. The SK Telecom subscriber drove his car into the network's headquarters lobby.
Witnesses stated Mr Kim parked the car in front of the building and displayed signs that said "Delinquent SK" in both windscreens. He first tried to walk into the building but was stopped when a guard asked him to move the car, Kim said, "I'll move the car but you should be careful." before driving the Mercedes S500 through the revolving doors.
"The Samsung Anycall cell phone that I bought from an SK distributor in Incheon on March 13 didn't work at all," Kim said. "I got a message to check the Universal Subscriber Identify Module card and reset it. I thought it was a problem with the USIM card, a part made by SK Telecom, so I called SK's call center. But the problem wasn't resolved."
Kim said he called 16 times to complain and visited the head office twice. Two weeks ago, a head office employee suggested Kim replace his phone with a new model as the original was now out of stock. Kim insisted on receiving the same model which features an automatic overseas roaming service, the reason Kim bought the handset in the first place. Kim complained that SK refused to take responsibility for making faulty products.
"The Samsung Anycall cell phone that I bought from an SK distributor in Incheon on March 13 didn't work at all," Kim said. "I got a message to check the Universal Subscriber Identify Module card and reset it. I thought it was a problem with the USIM card, a part made by SK Telecom, so I called SK's call center. But the problem wasn't resolved."
Kim said he called 16 times to complain and visited the head office twice. Two weeks ago, a head office employee suggested Kim replace his phone with a new model as the original was now out of stock. Kim insisted on receiving the same model which features an automatic overseas roaming service, the reason Kim bought the handset in the first place. Kim complained that SK refused to take responsibility for making faulty products.