Synopsis For Monthly Features
Does anyone still buy standalone call management systems and if they do, why is that?
With sales of new, fresh out the box, PBX systems falling faster than leaves on a windy autumn day in Hyde Park the days of dedicated call management solutions must be getting numbered surely?
We ask the following questions:
What is the state of play in the call management market today?
There seems to be a trend of integrating call management products with other applications – call recording and call/contact centre for example. Is this the case and typically what additional opportunities do vendors provide the channel?
How best can resellers demonstrate the value of call management applications to their customers?
Case Studies welcome
Disrupting Technologies and Applications
It has been well documented that applications and companies such as Airbnb and Uber have disrupted traditional markets and the explosive market in digital transformations at the enterprise level are testament to the recognition of potential disruption in every sector.
Looking specifically at the IT and communications markets what are the likely current and future candidates for being a disruptive force within the sector and why?
We look at what analysts and technology market observers consider could displace an established technology and shake up the industry or could be a ground-breaking product that creates a completely new industry.
Vertical Horizon: Channel in… Education
In this feature we will look at the education market and how the Channel is selling into this sector. We will be looking from comment from providers that supply products across the Comms, IT and mobile space.
Where is the disruption coming from? Digital Disruption is all around… how is it impacting this particular vertical and how can the Channel react?
Which products and services are selling well?
Are there new products on the horizon?
How is the purchasing behaviour of this vertical changing?
What are the major considerations for partners wanting to enter and succeed in this vertical?
Can you be a generalist or is it essential to specialise in this vertical…why?Editorial deadline: 4th April
Advertising deadline: 18th May (Contact firstname.lastname@example.org)
Editorial deadline: 1st May (contact David@commsbusiness.co.uk / 01322 466 018)
|Month 2018||Market Report 1||Market Report 2||Market Report 3||Guides|
|January||Voice, Data & Mobile Distribution||Utilities – specialist or generalist?||Smart Wireless Solutions (non-fixed connectivity)|
(including Mobile recording)
|Flexible networking: SDN and NFV||Vertical Horizon: Channel in… Public Sector||Channel Profiles|
|March||Vertical Horizon: Channel in…Retail||Trends in Conferencing||Data Security and GDPR –Practical Guidance|
|April||The Latest in Public Cloud||UC for the SME||Mobile World Congress||IP Telephony|
|May||Vertical Horizon: Channel in… Healthcare||SIP Trunks & Phones||Build to Sell: The Facts!||M2M/IOT|
|June||Communications Management||Disrupting Technologies & Applications||Vertical Horizon: Channel in… Education|
|July||Hosted & Cloud based Telephony||Digital Payments: navigating crypto-currency||Making Big Data Work for SMEs|
|August||Vertical Horizon: Channel in… Finance and Banking||WebRTC: A Disruptive Force?||DevOps – what you NEED to know||Security|
|September||Selling Team Collaboration||CPaaS: How to Sell It||Vertical Horizon: Channel in…Transportation/ Automotive|
|October||Channel IoT||Billing Services for Business||Connectivity – Getting Access Right (incl. 4G/5G)|
|November||Call and Contact Centres||Vertical Horizon: Manufacturing/ construction||Cyber Security for the SMB|
|December||Preview of 2019||Provisioning Portals – AI and Bot Takeover?||Dealing with SaaS Disruptors|