Along with the new Avaya Platinum Partner status, 4net Technologies have also retained their Partner in Customer Excellence status, which is based upon a higher number of Customer Satisfaction responses and at a significantly higher score of at least 88%.
Richard Pennington, 4net’s Managing Director said ‘I am delighted that we have been awarded Avaya Platinum Partner status. Over the past 18 months we have won a number of awards in recognition of our dedication to service and project delivery. Our superb customer satisfaction scores, a net promoter score of 89%, a 99.96% customer retention rate and a reputation that has been built through providing implementation and support services to other Avaya partners added weight to Avaya’s decision."