The pawnbroking company has migrated to an MPLS network and has also been provided with an internet connection, as well as new telephone lines. The introduction of the technology will support Albemarle & Bond’s expanding business, which reported a 43 per cent jump in revenue for the year to June.
David Pattinson, Financial Director at Albemarle & Bond, said, “We were experiencing problems with our online connectivity. By bringing together a host of disparate systems it enables us to improve our customer service.”
The company is also moving beyond its traditional pawnbroker roots and into the retail market following the £32 million purchase of jeweller and pawnbroker Herbert Brown.
Pattinson added, “As our business continues to grow and we look for new opportunities we need to have the technology in place that will support our long term ambitions, particularly in the retail arena.”
Mike Bielinski, CEO at Vodat International, said, “By updating the whole estate’s IPT phone system, this will enable the company to operate more efficiently from top to bottom. The migration will provide the business with a more secure network. We’re looking forward to an ongoing relationship and assisting the company with future needs.”
Albemarle & Bond has 80 branches and a stock distribution centre in Oxford and will also integrate the technology into its Herbert Brown stores.