Alcatel-Lucent equipment is being used at the Ultra-Trail du Mont-Blanc headquarters in Chamonix and by over 1300 volunteers at 22 locations along the race route.
Features include voice and web conferencing, document and application sharing, live and pre-recorded audio message delivery, emergency call routing, and toll-free numbers in the three countries crossed by the race.
Established in 2003, Ultra-Trail du Mont-Blanc is the worldwide off-road race summit, bringing thousands of runners and volunteers from all over the world to a rugged, 166 kilometer course that crosses France, Italy and Switzerland and includes an elevation rise of over 9400 meters. Managing such a complex event requires strong logistical support, and this year Alcatel-Lucent solutions will provide the real time communication foundation required to simplify the event’s organisation.
The Alcatel-Lucent My Teamwork solution provides Ultra-Trail du Mont-Blanc coordinators with voice and web conferencing with record and playback functionality, document and application sharing, and integrated email and calendaring capability. Live or pre-recorded voice messages will be delivered using the Alcatel-Lucent Automated Message Delivery System, which is being used for weather alerts and racer security and coordination.
Emergency call routing, toll-free numbers, routing to groups from emergency units to catering, and setup using voice recognition in five languages will be provided by the Alcatel-Lucent OmniTouch Contact Center Interactive Voice Response product. All of these products and solutions streamline knowledge sharing and increase the effectiveness of staff and volunteers.
Tom Burns, who leads Enterprise activities globally for Alcatel-Lucent, said: “Alcatel-Lucent solutions connect people. Our partnership with Ultra-Trail du Mont-Blanc facilitates collaboration among people across multiple countries, lets people stationed remotely interact with headquarters, and ensures critical communication immediately reaches those who need the information, on any device. With so many people involved, dependable real-time communication is critical to the success of an event of this sort.”