Providing the ability to consolidate communications and IT infrastructure - along with applications - into a single environment, the offering will integrate Alcatel's OmniPCX Enterprise IP communications platform, the Alcatel OmniVista management solution, and the Alcatel OmniTouch Unified Communications suite of applications into IBM environments.
Through a centralised approach, enterprises can securely deliver the same level of services to thousands of remote users, regardless of their location. Specifically, this includes dial-by-name, call back, voicemail, personal attendant, automatic call distribution, unified messaging and real-time collaboration capabilities. In addition, the solution provides the IT organisation with a single point of administration that allows for improved control of resources and service usage across several organisational units.
The solution can also be incorporated with various business workflow processes through a series of web services interfaces that permit a flexible and cost-effective way to integrate communication interactions into business workflows, greatly increasing the speed in which business processes are completed.
"Communications has always been mission-critical, but IP telephony and applications integration are taking it to the next level," said Jean-Luc Fourniou, senior vice president, Alcatel enterprise activities. "Our work with IBM underscores our commitment to provide flexible deployments models that bring communications and IT together to drive employee productivity and improve the speed of business processes."