The suite offers a broad range of advanced capabilities for making business communications and collaboration easier, enabling companies to better serve customers and increase productivity and innovation while reducing costs. In addition to advanced support for leading mobile devices, new features include integration of high-definition video for presentations and videoconferencing and advanced voice messaging services.
The Alcatel-Lucent OmniTouch 8400 ICS brings together telephony, PBX-agnostic messaging and one-number services using IP-based session initiation protocol (SIP), fax services, collaboration/conferencing services, mobility services and extensible markup language (XML) web services.
Its open, Linux-based architecture enables businesses to easily integrate their existing business applications into the OmniTouch 8400 ICS platform. With the new features, the suite provides more ways for dynamic enterprises to keep their employees—and even partners and customers—connected and always reachable for increased efficiency, whether they’re in the office, at home or on the road and regardless of the device they are using.
“Companies today are being challenged to outpace the recession and drive new business growth. Unified communications makes this possible, enabling companies to connect their diverse populations while reducing IT, travel and energy costs,” said Tom Burns, President of Alcatel-Lucent enterprise activities. “With the OmniTouch 8400 ICS, users can enjoy the same high-quality collaboration experience, whether they are communicating over phone, desktop PC, laptop or smartphone. Its open environment means companies can easily integrate existing applications into a unified communications environment.”