Reading based Arc Solutions says that all businesses want to maximise the customer service they provide while improving management control, boosting productivity, reducing operational costs and meeting compliance standards. Call recording and monitoring software enables businesses to maintain consistent standards and improve their customer service levels. Cisco unified communications software developer, Arc Solutions continues to expand its product portfolio with Arc Call Recording, an IP based call recording and monitoring solution.
Arc Call Recording records and monitors telephone calls from anywhere on the network and runs on Microsoft Windows servers. It features the innovative distributed-services software architecture for enterprise scalability, high reliability and ease of use. Arc Call Recording solutions enable businesses to obtain greater insight into operations through call recording, silent monitoring and integration with business applications.
Arc Screen Recording and Arc Agent Evaluation modules are also available to add even more functionality to Arc Call Recording. Arc Screen Recording enables the capture of desktop images, video and web transactions relating to a complete customer engagement. Arc Agent Evaluation simplifies quality monitoring, allowing easy deployment of customised scorecards and facilitating objective feedback on employee and campaign performance. The Arc Call Recording suite provides a powerful call recording, customer service monitoring and evaluation tool for businesses seeking to maximise customer satisfaction.
“The demand for call recording has increased dramatically in recent years, said Alex Black, CTO, Arc Solutions. “This is why we have incorporated Arc Call Recording into our product portfolio, providing our customers a complete solution for their operator and customer service organisations. Companies deploying Arc Call Recording enjoy peace of mind and improving employee productivity, whilst ensuring their callers receive the utmost in customer care.”